Victoria
Practice
Manager
Sarah
Assistant
to Practice
Manager
   
Karen
Accounts
Jackie
Medico-legal
 

Our Team

Simon's practice is managed by KMS Professionals.  His practice management team are available from 8am to 6pm Monday to Friday by telephone - or you can email simonellis@kentmedical.co.uk.  The team are able to make appointments for you to see Simon in his various clinics and to confirm theatre bookings.  They will ensure that your letter following your consultation and any further information you may need are sent direct to you by encrypted email to ensure confidentiality.  The team are also able to offer advice and pass any queries you may have directly to Simon for him to answer.  Karen and the credit control team can help with any invoice queries and are able to take card payments over the phone.

Victoria
I am Mr Ellis’ Practice Manager, Victoria Smith. I have worked in healthcare for all of my career and I have a passion for being a support to each individual patient. I am committed to providing great customer service to all of Mr Ellis’ patients and to ensure each of their pathways under Mr Ellis’ care are carefully followed and that support is available at each step.

I hope to be the friendly voice when you call in to Mr Ellis’ practice and I look forward to helping you in booking appointments, answering and managing any queries you may have and overseeing your treatment and care with Mr Ellis

Sarah
Hi I'm Sarah,  I’m here to support Mr Ellis’s practice manager Victoria and assist with the day to day running of the practice. Victoira and I work very closely together to ensure that booking appointments and answering queries are dealt with easily and proficiently supported by the rest of the KMS Professionals team. We strive to provide excellent customer service for all our patients.

Karen
I have been Mr Ellis’ credit controller for three years.  Working closely with Victoria, I process all payments from insurers and patients; you may hear from me if your insurer has paid in part with the remaining balance to be settled by yourself. If you have any concerns with arranging payment, please do contact me as soon as possible and I will be able to help you.. I have contact with all major insurers and can normally assist with any queries that you may have or point you in the right direction.  The direct number for credit control is 0203 282 7280 where myself or one of the team can help you.

Jackie
I am responsible for co-ordinating Mr Ellis’s medico-legal practice.  Whilst the team makes the appointments I liaise with solicitors - sending CVs, answering enquiries, providing dates to avoid, arranging expert conferences, collating notes and medical records - but most importantly chasing Mr Ellis to get the reports done!